Made for guests. Built for hotels.

Luna answers every room in seconds — in Arabic, in English, at 3am — and doesn't stop until it's done, delivered, and on the folio.

Luna isn't just a voice in the room.

Luna is the result of actual AI breakthroughs. No asterisk needed.†

†

LUNA‑1 · CONCIERGE MODEL

try waking the device
You say “the usual.” She knows it's mint tea, no sugar, at nine.
† a frontier language model — its hands money-gated outside the model.

So attentive,

One stay,
answered
end to end

PALM SERAI · ROOM 1204 · THU–SUN
02:14
“Can I get two extra towels?”
Right away — housekeeping is on it. Four minutes.
HOUSEKEEPING · SLA 00:12:00 · DONE IN 00:04:41
21:36
“Two club sandwiches and a fresh orange juice, please.”
2× Club sandwichAED 130.00
1× Fresh orange juiceAED 28.00
Total, VAT includedAED 158.00
READ-BACK → EXPLICIT YES → KITCHEN → FOLIO
Human handoff
“My husband has chest pain.”
Routed to a person in 3 seconds.
Some moments belong to people.
10:02
“Any spa slots this afternoon?”
14:0015:3017:00
Booked — 15:30, couples suite. It's on your itinerary.
08:47
“Late checkout possible?”
Until 2pm, no charge — you're VIP, Mr. Shaheen. Enjoy the morning.
PMS UPDATED · FRONT DESK NOTIFIED
Suite Talk
ISSUE NO. 1204 · GULF EDITION
25→8s
MINUTES TO SECONDS:
THE NEW ROOM
SERVICE CLOCK
The Night Shift,
Answered.
Luna is taking the 3am calls…so your team doesn't have to.
LUNA‑1
A closed-loop concierge designed to belightweight and effortless to deploy.
Rise above request boxes
Every ask becomes a ticket, a kitchen screen, a folio line, and a follow-up. Answering is table stakes — Luna finishes.

Closed loop,
or it doesn't count

Loop integrity, audited nightly
order ∘ kitchen ∘ folio ∘ follow-up = 1.0
Handles dialects with ease
From Cairo street Arabic to Gulf khaleeji to hotel English — Luna doesn't translate. She belongs.

Arabic-first.
Dialect-native.

مصري
«حاضر يا فندم، السندوتشات في السكة»
خليجي
«أبشر — الساندويتشات في طريقها لك الحين»
English
“Of course — the sandwiches are on their way.”
First-response latency — a median, and also a promise
t̄ < 8 s
Deadlines, not vibes
Housekeeping in 12 minutes, room service in 25 — every ticket wears a countdown, and escalation is automatic.

SLA-locked
operations

Guests pay the menu price, always
VAT = T·r ∕ (1+r)
Every language, welcomed

Instant
lingual flip

Type a phrase. Flip. Instantly Arabic — until
someone flips it back. Native, not translated.
LUNA·TRANSLATE — DIALECT AWARE
Precision consent, zero drama

Money-gated
confirmation

Luna never spends a dirham on a maybe. A read-back,
an explicit yes in your language, a five-minute freshness
window — “hmm ok maybe” politely re-confirms.
Consent freshness (TTL):
5:00
Spend cap: AED 500 ∕ stay
100% SOFTWARE

Hardware-free

hospitality

No devices to buy. No cables to hide.
Luna moves into the phone and the QR already
in the room — and she never sleeps.

Median
seconds to
first response

Any hour, any language, any channel. The guest never waits for a human to pick up — one exists downstream, not in the way.
8

3am is
rush hour

Night is when front desks thin out and requests spike. Those are Luna's peak hours.

Every room,
one Luna

One instance runs the whole property. Provisioning is a 30-minute QR ceremony — scan, sign, live.

Guests around the Gulf already love Luna

Straight from the demo suites of Palm Serai — pulled from the live build, not a slide.
Rating & Reviews
Demo-suite reviews [ live ]
[ 4.9/5 ]
LUNA in use
[ 5/5 ]
“Two club sandwiches and a fresh juice — on my folio before the kitchen door swung shut.”
Mohamed S.
Suite 1204 · VIP, late checkout enjoyer
[ 5/5 ]
«طلبت فوط زيادة الساعة ٢ بالليل… وصلت قبل ما أقفل الموبايل»
كريم م.
غرفة ٢٠٠١ · بيتكلم مصري مع لونا

Choose your own

Essential — $4 room·mo Signature — $9 room·mo Concierge+ — $15 room·mo

The concierge, essential. Luna in chat behind every room's QR, the full closed loop, English and Arabic from day one.
Adds Luna's voice, the dialect pack, SLA analytics and WhatsApp — the guest experience most hotels file under “someday”.
The full operating system: phone-line Luna, PMS & POS depth, the multi-property command center, and the GM daily briefing.
Chat + QR surfaces
+ voice in the room
+ the phone line itself
English + Arabic
+ Egyptian & Gulf dialects
+ every guest, every register
Closed loop + folio
+ SLA analytics, WhatsApp
+ command center, GM briefing
New

Essential
New

Signature
Popular

Concierge+
One concierge. Every room. Done beautifully. Voice and dialects. The stay starts speaking. The whole hotel, answered — down to the folio.
Per room:
$4 ∕ mo
Per room:
$9 ∕ mo
Per room:
$15 ∕ mo
Surfaces:
Chat + QR
Surfaces:
+ In-room voice
Surfaces:
+ Phone & WhatsApp
Languages:
EN + AR
Languages:
+ Egyptian, Gulf
Languages:
+ dialect autodetect
Closed loop:
Always
Closed loop:
Always
Closed loop:
Always
Hardware:
None
Hardware:
None
Hardware:
None
Setup:
~30 minutes
Setup:
~30 minutes
Setup:
~30 minutes
Best for:
Boutique properties finding their voice
Best for:
Four-star flags with night-shift pain
Best for:
Chains that want the OS, not a widget